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Regional Service Manager

23.09.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Primary responsibility is for the regional leadership, operations performance, labor efficiency and timeliness of delivery. The main goal will be in expanding our market share for Palfinger service with a focus on customers.

Your Responsibilities

Detailed knowledge of Palfinger related products and other key suppliers.
Manage and schedule in-house and field service technicians for the location and region. Train and assist service technicians on knowledge with all products PUSA services.
Approve and manage expenses and cost for daily operations. Review the location plan for current and future workloads including labor and customer needs.
Works with other locations as needed to ensure customer needs are met. Detailed knowledge of area customer base and competition.
Goal is to have zero defects on service. Process and file all warranty claims for Palfinger and other vendors.
Active and courteous communication with internal support. Customer focused approach to both external customers and “internal” customers.
Employee will report directly to PUSA Regional Service Director.

Your Qualifications

High School diploma or GED required
14 years’ experience in broad/general shop/service management or 10 years’ experience within the truck equipment /crane equipment industry.
Strong computer skills with knowledge of Windows applications, including Word, Excel, PowerPoint, and company CRM.
Proven ability to work independently, to take initiative and be resourceful
Strong written, presentation and verbal communication skills
Technical knowledge on the products Palfinger produces
Good people skills and ability to look at situations from a business standpoint

What We Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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