Karriere

Senior Service engineer (f/m/d)

23.03.2024

Work together with Area Sales Manager to establish and optimize local service capability and networks in Japan, maintain service operation of LSA, wind crane and other marine product in Japan running in order. Implementation of service jobs in high quality and efficiency, and improve reputation of Palfinger Marine in Japan. To maintain good relationship with local customers/service partners and to develop the market share together with Area Sales Manager in Japan. Improve technical communication within APAC region and response time for technical issues in Japan.

Tasks & Responsibilities

Mainly focus on LSA project participation and collaboration with local service partner (Mizuno Marine):
- Follow up closely with agent and superintendent to attend service on time upon receipt of mobilization from service coordinator
- Prepare required materials/spares/tools and align with superintendent with rough working plan prior to the commencement of the job
- Undertake the service/commissioning jobs under customer’s request as per industrial requirement and maker guideline to deliver the service in high-quality and efficient
- Align with service coordinator/sales manager and superintendent for any defects found during service execution and find out solution to rectify
- Provide accurate measurement on site in order to help spares team to identify spares sepcification if required
- Write service report and checklist correctly, issue certificate and any other required documents properly
- Alignment with Area sales manager and superintendent for any work plan in collaboration with local service partner when needed
Support Wind crane and other marine product-line service activities in JAPAN
Lead to the formation of local marine technical force in JAPAN
Improve technical communication within APAC marine
Enhance technical response time, involvement and control in JAPAN
Improve PM reputation and awareness for customers in JAPAN so as to develop market share
Maintain good management and control of service operation in Japan
Other ad-hoc projects as required

Qualifications

Good knowledge of marine, offshore, maritime industry and LSA service/commissioning
Good understanding of SOLAS requirements and industrial regulation
Skills in troubleshooting of electric and hydraulic system
Good written and verbal communication skill in both Japanese and English
Able to explain complicated technical issues in an easily understandable method to customers in Japan
Willing to travel frequently; approximately 35% of domestic travel and 20% of international travel
Willing to work overtime on weekend and public holiday
Able to use office software (word, excel and PowerPoint) for technical reports
College equivalent and/or above, mechanical technical and marine related majors preferred
5 years+ of marine industry (particularly in crane service field) and LSA after-sales service experience preferred
Possess any Marine license; Major LSA maker license is a plus

We offer

PALFINGER INTERNATIONAL: PALFINGER is an international company that is represented in all the important markets around the world. The international transfer of knowledge and experience plays a major role in this. For this reason, PALIFNGER is committed to worldwide employee exchanges. We enable our employees to work internationally and look for new challenges. This opens up new horizons for the employee an also for the company.

TRAINING AND MANAGEMENT DEVELOPMENT: The aim of our personnel develop is for our employee to develop and contribute their skills. We attach particular value to continuous further training, and therefore offer all our employees a variety of training and development opportunities. This increases motivation and job satisfaction, as well as productivity, and in this way our company remains competitive.

REMUNERATION: Passion for top performances – a major value of our company culture. We are a performance-oriented company that motivates employees to deliver top performances. Naturally, good performances deserves to be rewarded, so for us to the focus is on the performance-orientated, motivated and fair pay.

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