Operator Pool

A drawing image of a real pool with PALFINGER products aside as well as people engaging with both

We Want To Get A Better Understanding Of Your Job

For us, the views of those who use our products every day is crucial. Regardless of whether you have been working with cranes, access platforms or other equipment for many years, or only started recently, your opinion is important to us.

What daily challenges do you face?
What are your tasks and what do you need to get them done?
What are your suggestions regarding product use and new features?

The Operator Pool offers you the opportunity to provide feedback. You can be part of our constant improvements as we make better products and solutions for you. And it only takes two minutes.

Frequently asked questions

What is the Operator Pool?

The Operator Pool is a database with the contact details of end users. We use it for surveys, interviews, and direct exchange as feedback for product development.

How and how often will I be contacted if I register for the Operator Pool?

You will be contacted a maximum of 4 times per year, usually in the form of a survey. With some operators, we are also in touch by phone or face to face, but only after emailing first.

What benefits do I get from registering?

We regularly raffle off goodies such as model cranes or vouchers for the PALFINGER webshop among the new users who register. You can also win prizes for participating in surveys and interviews. But above all, your voice is heard, and has an impact on future product development.

What happens to my data?

If you gave us consent at the end of the registration form, we (the companies of the PALFINGER Group) are allowed to process and store your data. Furthermore, we are allowed to use your data to evaluate market and customer requirements, that means we can contact you in writing or by phone to invite you to surveys, interviews and feedback rounds. Your participation is always voluntary.

Can I unsubscribe from the Operator Pool?

You can revoke your registration to the Operator Pool at any time by using an unsubscribing link in the received emails.

Can I register if I do not operate a PALFINGER product but one from a competitor?

No matter which crane or other product you operate, we are happy to welcome you to the Operator Pool.

Who can I contact if I have further questions?

If you have any further questions, please feel free to contact us at any time at customer.centricity@palfinger.com.

A Selection Of Achievements Thanks To Your Participation

Lighting Systems

In the lighting survey, we asked crane operators how they use the lights on their cranes and vehicles. More than 170 operators provided important insights, which we have applied to future product specifications.

Truck-mounted crane installing a large utility container at night, illuminated by vehicle work lights and guided by a ground worker.

Survey: Radio Remote Control

This Operator Pool Survey was all about radio remote control. What improvements can you imagine in terms of functions and ergonomics? 250 answers gave us a clear insight into your preferences regarding future developments.

boom crane lifting a blue industrial unit over a gravel site while an operator controls the crane remotely.

Survey: Smart Functions

Smart functions are a relevant topic at PALFINGER. What do crane operators think about comfort features when operating a crane? We asked them about their wishes regarding comfort features. Now we know which functions are preferred. A big thank you to our participants for their expertise.

Operator using a remote control to position a truck-mounted crane in front of a building labeled “Technology Center.”

Experience And Outreach Insights for 60 - 90mt Cranes

Do operators have enough outreach in this specific crane segment? What is their experience? More than 47% of the operators we contacted provided us with useful insights.

Hybrid Power Unit

What are the requirements for a hybrid power unit system during a crane operation? How flexible should it be? 160 operators provided us with feedback regarding their needs when it comes to an electrically operated hydraulic system. This input played an important role in the further development of our hybrid power unit.

Job Planning

Before a crane gets in motion a lot of planning must be done. But what do operators need to plan their jobs? 213 crane operators shared their experiences with us and made a significant contribution to improving our Crane Planner.