Career

Service Coordinator (f/m/d)

09.07.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.,

Service Coordinator work with customers and clients to provide quality service by accessing the service needs of the clients and coordinate the deployment of manpower to the service jobs.

Your Tasks

Technical Support
•   Responsible for providing 1st line technical support to Service Engineers on Service jobs which includes; Inspection & Maintenance, Spare Parts & Repair, Refurbishment & Upgrades, Hook Replacement etc.
•   Work in accordance with the company’s latest Strategy, Quality Manual, HSE policy and applicable laws and regulations
Coordination of Service Jobs
•   Timely execution of work orders received in accordance of the customer scheduling and appropriate flag / class requirements
•   Coordinate on the deployment of Service Engineers
•   Controlling the cost, quality and schedule of the Service jobs
•   Coordinate with the Spares Department on any spares parts required for the Service jobs
•   Verification of service report, claims, overtime and overseas allowance
Service Job Costing and Month end Closing
•   Generate Service job costing’s based related overtime sheets and expenses and in accordance with Service Agreement as stated in Order Confirmation
•   Ensure all cost towards customer are captured and invoiced and closed in a timely manner
•   Generate quotes, issuing purchase orders, closing invoices, etc.
•   Providing aftersales support – following up with customers after completion of service jobs for service and spares recommendations

Your Qualification

•   Diploma qualifications or equivalent in any discipline (preferably with engineering or technical background)
•   2 to 3 years of relevant working experience in service coordination
•   Previous working experiences in Marine and offshore industry preferred
•   Familiar with using CRM database systems or equivalent (e.g. SAP)
•   Computer literate with good MS Office skills in word, excel
•   Ability to work in a fast-paced and dynamic environment
•   Effective communicator and team player

We offer

i.   Flexible and hybrid work arrangements
ii.   Great learning opportunity within the organization & across the region
iii.   Dynamic work environment with strong teams

Apply now