Career

Spares Coordinator

01.07.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE? We are currently looking for
a business minded and commercially competent Spares Coordinator for our Schiedam operation.

Your tasks:

•   Acts as first point of contact for the customer, strives for customer satisfaction, identifies customer needs and prepares a quote that meets customer needs.
•   Receives quotation requests from customers and prepares and manages through to final sales quotation in a timely and accurate manner to include:
Identifying customer needs, identifying required items using available information, verifying price and delivery time with suppliers, verifying terms and conditions of sales, updating of ERP system with all required information for sales and order stages.
•   Follows-up on quote with customer.
•   You are the point of contact for pricing, quotations, and agreements.
•   Verifies incoming sales order against quote and requirements, and processes order in the ERP system.
•   Processes and manages orders in a timely and accurate manner to include:
Order acknowledgment, validation of order (internal/external customers)
placing of order in ERP system, ensuring amendments to orders are actioned immediately, arranging for required testing, arranging outbound logistics and related documentation.
•   Monitors order status, communicates any issues proactively to customers/suppliers, acts as point of contact for
customers and suppliers during the order phase.
•   Prepare and follow up on quotations.
•   Issues accurate invoicing files to the finance department upon delivery of order
•   Collaboration with the spares team to ensure timely and accurate of the spares process.
•   Cooperates with the warehouse to ensure orders are picked, packed and dispatched in an adequate and timely.
manner.
Support the purchasing team by obtaining updated prices and delivery times from suppliers.
•   Performs all tasks in compliance with applicable statutory and regulatory requirements, and Palfinger Marine’s
policies and procedures.
•   Assists in handling customer complaints and concerns and ensures the issue is corrected to the customer’s
satisfaction.
•   Superior may delegate other tasks

Your qualifications:

•   Technical or business administration experience – (preferred)•
•   Minimum of 5 years’ experience in the Maritime / Off-shore spares industry •   Excellent customer service skills, good networker and self-motivated
•   Fluent in English, both spoken and written
•   Self motivated and proactive

We offer:

A very interresting and challenging job
Be part of the fast-growing Pafinger Marine - family
Competitive salary
Flexible working hours
And last but not least, friendly team, open door policy, informal company culture