Career

Service & Install Manager

02.01.2025

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a dynamic Service & Install Manager to join our growing team at our innovative facility located in Cerritos, CA.

YOUR RESPONSIBILITIES

Troubleshoot and resolve Liftgate product issues via various communication methods; interpret technical specifications, diagrams, and manuals for accurate installations and repairs.
Team Leaders Lead and manage a service team to ensure exceptional customer service, timely project completion, and high-quality work.
Prepare quotes for service jobs, follow up on repairs, and validate the accuracy of completed work.
Service Center Maintenance and Safety: Maintain a safe, clean, and efficient service center environment in line with company standards and values.
Customer Communication and Order Management: Act as the main point of contact for customers, manage service/repair orders, schedule services, and ensure accurate billing documentation

YOUR QUALIFICATIONS

Over 5 years of experience with mechanical, hydraulic, and electrical systems, preferably with Liftgates.
Excellent written and verbal communication skills for interacting with customers, employees, and leadership; ability to establish and maintain effective customer relationships.
Proficient in Microsoft Office and Enterprise Resource Planning (ERP) software.
Strong dedication to customer service, with the ability to prioritize tasks, work efficiently, and address customer inquiries.
Attention to detail, problem-solving skills, and the ability to work both independently and in a team environment.

WHAT WE OFFER

Salary Range: $80,000 – $85,000
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth
Competitive compensation and performance rewards

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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