Service Manager – Singapore (f/m/d)

Revenue Accountability

• Define and manage Service Department KPIs
• Manage product price strategy for Service solutions
• Monitoring and optimizing job costing, manpower utilization rate and other relevant KPIs

Managing Service Department

• Responsible for planning, directing and overseeing the Service Department
• Managing efficient preparation, coordination and execution of Service jobs
• Ensure the department operates in compliance with established guidelines and procedures

Technical Knowledge

• Maintain a strong working knowledge of industry standards and practices as well as Company’s products and services
• Provide 1^st line of technical support to the Service team and customers

Others

• Support Sales Department in preparing quotations for non-standard service jobs
• Develop and maintain strong, positive relationships with customers and third-party vendors

•    Minimally a bachelor’s degree/Technical diploma in technical and/or engineering field 
•    Minimally 8-10 years of experience in lifesaving equipment appliances and/or the marine and offshore industry 
•    Good experience in managing external stakeholders in the marine and offshore industry to influence outcome - experience working with ship owners, shipyards and governmental organizations 
•    Good technical knowledge and ability to guide and provide support to the Service team
•    Good leadership skills and preferably experience in leading a team
•    Good communications skills and ability to
•    Good computer skills and strong knowledge in MS Office (excel, powerpoint)
•    Good presentation skills and ability to present data and analysis